I'm very happy to share with you, that we reached GA milestone for Web Help Desk (WHD) 12.2 and Dameware (DW) 11.1 with many new exciting features! Focus of these releases was mostly new reporting for Assets and Integration, but we were also working on other features, namely
- Dameware Integration
- Seamless start of remote session from WHD
- Recording of session data (including chat and screenshots) back to WHD ticket
- Asset Reporting in WHD
- Asset statistics reporting
- Asset reservations reporting
- New WHD FAQ UI rewritten to a new framework with various improvements
- Many Documentation improvements, new APIs and many bug fixes and more..
If you want to learn more about these releases check out following links:
How does integration looks like? It's slick and seamless as you can see on this video:
Web Help Desk 12.2 and Dameware 11.1 are now available on your customer portal.