SolarWinds Service Desk Integration With the SolarWinds Orion Platform

IT service management plays a critical role in IT operations. It is the primary center for communication between end users and everything IT does to keep the business running efficiently. In this session, learn how to connect Service Desk to Orion monitoring, helping IT react to and resolve infrastructure issues faster. We’ll cover the types of alerts that should trigger Service Desk incidents, discovering asset data from the Orion Platform, and how to leverage Service Desk automation to expedite resolutions.

Resources:

TTT: Integrating SolarWinds Service Desk and Orion Platform

No Ticket Left Behind: Automating Alerts in the Service Desk 

4 Monitoring Alerts to Generate Service Desk Tickets and Reduce Downtime 

Increase IT Visibility with CMDB Data Mapping in Your Service Desk