IT Service Management 101 With SolarWinds Service Desk

IT service delivery has never been more important than it is today. Wherever they’re working, employees are counting on IT to resolve their issues quickly and provide the resources they need to be productive. In this session, we’ll refresh the ITSM basics with SolarWinds Service Desk, including incident, problem, and change management practices. We’ll also explore better ways to connect employees to resources through the service portal and modern engagement channels.

Resources:

THWACK Tuesday Tips: Employee Portal Experience

THWACK Tuesday Tips: Incident Management 101

Driving Consistency and Reducing Downtime with ITIL Change Management 

8 Weeks, One Pandemic, and a Service Desk Implementation

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