Improve User Experience With Hybrid End-User Monitoring

How can you be confident your internal and external-facing web applications are up, running fast, and responsive for your users and stakeholders?

This blog will cover what’s at the core of SolarWinds® Hybrid End-User Monitoring, the steps you can take toward understanding the issues affecting your website or web applications, and what impact these issues might be having on your end users.

To ensure internal and customer-facing web applications deliver a seamless experience, first you need to understand the performance, availability, and digital experience of your web applications and websites.

Performance, Availability, and Resilience
Insights into the availability and performance of your applications as it relates to the experience of your end users is essential—if you provide a bad experience to your end users and customers, it can ultimately affect business revenue.

When thinking about performance, availability, and resilience from the lens of an IT operations pro, it’s important to receive alerts or warnings of potential issues to preemptively troubleshoot and help avoid wider issues related to other areas of their infrastructure. To optimize the performance of your web applications and websites, you need to be able to view, troubleshoot, and document the relationship between steps performed by your end users and the underlying infrastructure.

By proactively monitoring from public and private probes around the world and testing across multiple platforms, browsers, and devices, you can get alerted the second an issue or degradation occurs and fix it before it affects your end users.

Digital Experience
Helping fulfill your business goals while delivering excellent service and a positive experience to your customers is a real win-win. By leveraging real user monitoring (RUM), you can gain visibility into how your actual end users experience your website. And through synthetic transaction monitoring, you can simulate visitor interactions to help you know when critical pages or flows stop working correctly.

By using these methods and having comprehensive and holistic statistics for your visitor's digital experience, you can better observe an application’s performance from the actual user’s perspective and get a better gauge of customer satisfaction.

Who Would Benefit Most From These Insights?
When thinking about who would benefit from having insights into performance and availability, I’m sure web application developers and IT operations pros immediately come to mind. However, it’s equally valuable for digital marketers to have visibility into the performance of their websites. They can achieve this through uptime monitoring, which can help them better understand how and why users are converting or if issues are negatively impacting the bottom line of the business.

What Is Hybrid End-User Monitoring?

SolarWinds Hybrid End-User Monitoring brings together two powerful sources of end-user experience monitoring to support holistic monitoring for public-facing and internal web applications around the globe. This solution also offers coverage for private locations. Software as a service (SaaS)-based monitoring is powered by SolarWinds Pingdom® to measure availability, performance, and the quality of experience for your outward-facing apps. To track performance from behind your own firewall and in the locations most important to you, SolarWinds Web Performance Monitor (WPM) is deployed within your own infrastructure/network. Ready to learn more? Start your hybrid trial today!

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