The SolarWinds Premier Enterprise Support program was created for SolarWinds largest customers who have a highly complex, business-critical environment and want to partner with their designated technical lead to achieve their business outcomes. Hear from two seasoned IT pros with firsthand experience managing premier enterprise support accounts for their customers.
Have questions about the Orion Platform? Join SolarWinds Support Application Engineer Kevin Sperrazza for a live Q&A session. He will review a list of the most-asked support questions and will be happy to answer yours as well.
SolarWinds SmartStart programs are designed to help customers walk through product installations or upgrades and get value right away. Global Network Solutions Architect Christian Brett of WSP Global shares his experience getting up and running with SolarWinds using SmartStart.
SolarWinds Technical Support can help you with installation, configuration, setup, operation, and other product-related issues. This session will cover the details of the global team, how to get assistance, and other available service options.
If your Orion Platform environment monitors business-critical systems, guess what? The Orion Platform itself is business-critical. But how well do you know your installation? In this session, we'll show how to quickly perform an Orion Platform environment review to help you understand your Orion Platform and SQL Environments, and gain insights on installation, configuration, and optimization. Learn how your system is…
The Orion Platform has a new modern dashboarding framework. This data-driven dashboard framework provides greater level of flexibility over how data is displayed. It includes a grid-based layout, new widgets types, and drag-and-drop placement with full vertical and horizontal widget scaling.
SolarWinds product experts present a visual overview of cloud and on-premises database monitoring best practices using SolarWinds Database Performance Analyzer (DPA) and Database Performance Monitor (DPM). They will cover high-level monitoring in DPA by looking at correlation tabs, such as resources, virtualization, and blocking, and will demonstrate how to create example alerts that can look at this data. In DPM, they…
SolarWinds SVP Kevin Bury discusses how SolarWinds strives to create long-term relationships with its customers by offering comprehensive support services. Kevin will outline the six components of the Customer Success program, identify the key elements of the latest training and support initiatives, and answer your questions.
If you’re still tracking IT assets in multiple places and manually updating a spreadsheet, this session is for you. It may be time rethink your IT asset management. Learn how to use SolarWinds Service Desk for automated asset discovery, full lifecycle management, and integrated ITAM and ITSM.
For many modern devices and applications, the API has become the lingua franca to extract data. And the Orion Platform, a modern monitoring solution, has kept up with the times to let you monitor data with the API poller option in Server & Application Monitor (SAM). In this session, we’ll cover three of the most exciting features recently announced in the SAM API poller: chaining multiple requests, monitoring string variables…
An integrated application performance monitoring (APM) experience allows you to quickly and easily gather insights into your metrics, traces, and logs within a single pane of glass. Senior product manager Adam Hert will demo the new experience and show you how to quickly and accurately troubleshoot your applications and supporting infrastructure.
Join Principal Product Manager Brian Radovich for a tour of what's new in SolarWinds security products Server Configuration Monitor (SCM), Access Rights Manager (ARM), and Security Event Manager (SEM).
IT service delivery has never been more important than it is today. Wherever they’re working, employees are counting on IT to resolve their issues quickly and provide the resources they need to be productive. In this session, we’ll refresh the ITSM basics with SolarWinds Service Desk, including incident, problem, and change management practices. We’ll also explore better ways to connect employees to resources through…
Today’s IT pros worldwide face a broad set of compliance challenges. They have to track, monitor, and maintain compliance with regulations and standards including NIST FISMA, DISA STIG, RMF, CMMC, and GDPR. SolarWinds product experts will provide an in-depth overview of compliance reporting templates and a reporting scope including infrastructure, users, and configuration of systems and networks.
Are you ready for a product upgrade but are unsure how to start planning? SolarWinds Support Application Engineer Eric Bryant and Senior Product Marketing Manager John Ahern will take you through the best practices for upgrade preparedness.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 195,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.