InfoSec vs NetOps: Is Datacenter Detent Possible?

“Oh, the farmer and the cowman should be friends” – Rogers & Hammerstein, “Oklahoma!”

The modern office environment has its fair share of rivalries, competitions, and friction. In some companies, interdepartmental politics abound,  project teams put “frenemies” in direct contact with each other, or a heated exchange can impact an entire career. This affects IT Professionals as much as any other career area (some would say more).

There’s one IT rivalry I have seen consistently in almost every organization, and that’s between the team responsible for security (InfoSec) and the team in charge of network monitoring and operations (NetOps). In many companies, the dynamic is almost co-predatory, with each side attempting to completely obliterate the efficacy and credibility of the other.

The classic characterization is that

1) the Monitoring team wants/needs complete access to all systems in order to pull reliable and accurate metrics;

2) While the InfoSec team wants to lock everyone out of all systems in the name of keeping things “secure”

But it’s patently not true. At ThwackCamp 2015, security industry powerhouse Charisse Castagnoli (c1ph3r_qu33n here on Thwack) and I sat down for a frank talk about the pressures of our respective roles, and then brainstormed ways to get InfoSec and NetOps/Monitoring working together rather than in opposition.

One of the things we hit on was the good old lunch-and-learn. A lot of the friction between security and monitoring comes from a good old communication disconnect. Not knowing about the current pressures, priorities, and projects on the other side of the cube wall typically leads to frustration and loathing. The solution is to regularly sit down to hash it out, and find ways to augment, rather than short-circuit, each other’s efforts.

During our talk Charisse and I challenged viewers to set a table, along with a meeting request, and record notes of how the conversation went (You had a food fight? We want to see pics or it never happened!). Post those notes (and pictures) below, and we’ll select some of the best ones to receive 500 thwack points.

Parents
  • Yes, you can't have either without the other.  Infosec and NetOps MUST be friends.  How else will they survive?

    Infosec and NetOps should be friends,

    Oh, Infosec and NetOps should be friends.

    One sure likes to surf the Net, the other tries to hedge their bet.

    But that's no reason why they cain't be friends.


    IT folks need data flowing

    Info flows through all locales

    NetOps' traffic's everywhere

    Security is the rationale.

    I'd like to say a word for the firewall

    Security came and made a lot of changes

    They locked it down built a lot of fences,

    And built 'em right acrost our IP ranges!

    NetOps can be good and thrifty users,

    No matter what Security said or swore.

    You seldom see them hacking 'round the firewall

    Unless it's time to watch the Final Four!

    Infosec and NetOps should be friends,

    Oh, Infosec and NetOps should be friends.

    One team keeps the bad guys out

    The other finds a different route

    But that's no reason why they cain't be friends

    IT folks need data flowing

    Info flows through all locales

    NetOps' traffic's everywhere

    Security is the rationale.

    I'd like to say a word for the web page,

    The Info Highway's difficult and greasy.

    He codes for days on end with just a PC for a friend,

    I sure am feelin' sorry fer the PC!

    NetOps should be sociable with security,

    If they stop by and ask for coffee water,

    Don't treat 'em like a Rube, make 'em welcome in yer cube

    But check yer code to prove they are the author!

    I'd like to teach you all a little sayin'

    And learn the words by heart the way you should

    I don't say I'm no better than anybody else,

    But I'll be damned if I ain't jist as good!

    I don't say I'm no better than anybody else,

    But I'll be damned if I ain't jist as good!

    IT folks need data flowing

    Info flows through all locales

    NetOps' traffic's everywhere

    Security is the rationale.

Comment
  • Yes, you can't have either without the other.  Infosec and NetOps MUST be friends.  How else will they survive?

    Infosec and NetOps should be friends,

    Oh, Infosec and NetOps should be friends.

    One sure likes to surf the Net, the other tries to hedge their bet.

    But that's no reason why they cain't be friends.


    IT folks need data flowing

    Info flows through all locales

    NetOps' traffic's everywhere

    Security is the rationale.

    I'd like to say a word for the firewall

    Security came and made a lot of changes

    They locked it down built a lot of fences,

    And built 'em right acrost our IP ranges!

    NetOps can be good and thrifty users,

    No matter what Security said or swore.

    You seldom see them hacking 'round the firewall

    Unless it's time to watch the Final Four!

    Infosec and NetOps should be friends,

    Oh, Infosec and NetOps should be friends.

    One team keeps the bad guys out

    The other finds a different route

    But that's no reason why they cain't be friends

    IT folks need data flowing

    Info flows through all locales

    NetOps' traffic's everywhere

    Security is the rationale.

    I'd like to say a word for the web page,

    The Info Highway's difficult and greasy.

    He codes for days on end with just a PC for a friend,

    I sure am feelin' sorry fer the PC!

    NetOps should be sociable with security,

    If they stop by and ask for coffee water,

    Don't treat 'em like a Rube, make 'em welcome in yer cube

    But check yer code to prove they are the author!

    I'd like to teach you all a little sayin'

    And learn the words by heart the way you should

    I don't say I'm no better than anybody else,

    But I'll be damned if I ain't jist as good!

    I don't say I'm no better than anybody else,

    But I'll be damned if I ain't jist as good!

    IT folks need data flowing

    Info flows through all locales

    NetOps' traffic's everywhere

    Security is the rationale.

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