THWACK Monthly Mission - July 2024

 Join us this month as we enter a new era with SolarWinds Service Desk. We’ll explore the cutting-edge benefits of GenAI and how the tool can provide a new-generation solution to your business’ service management needs. Discover how AI is revolutionizing the way we work and innovate while collecting points and a chance to win exciting rewards along the way!


Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Answer each question correctly during the week and you'll be entered for a chance to win the weekly prize.

Answer all 20 questions correctly over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Weekly Prize Drawing Dates:


 Complete the mission shortcut between July 1, 2024, and July 26, 2024, to be entered to win a CODE 118 Wallet + $50 Amazon Gift Card! 

Shortcut steps:

  1. 1. Sign up for a FREE trial of SolarWinds Service Desk
    NOTE: Use an incognito window or clear your cache/cookies if this link gives you any issues.
  2. 2. Using the left-hand navigation, open the setup menu.

3. 3. In the Service Desk submenu, navigate to the ‘Automation Rules’ screen. Documentation for further assistance, if needed.

4. 4. Create a new automation rule, using the ‘+’ symbol in the top right corner of the screen.

5. 5. Fill out all of the required details for the setup of the rule (name, description, trigger, scope). Then, add your own condition or conditions for this rule.

6. 6. Add an action or actions for your rule.

7. 7. Hit ‘Save’ to create your rule.

8. 8. Navigate back to the ‘Automation Rules’ screen to see your new automation.

9. 9. Submit a screenshot of both steps 5 and 6.



A new question will open every day (Monday - Friday) starting on July 1, 2024. Once a question has opened, it will remain open until July 28, 2024 at 11:59 p.m. CT.

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Mission Terms & Conditions: US, UK, and Canada | Germany

Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany

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