THWACK Monthly Mission - January 2021

Ever since humans could ponder on the great questions of life… well, at least as long as I can remember, weve wondered about a great many things. Is there life on other planets? What is the meaning of life? How many licks does it take to get to the center of a Tootsie Pop? But perhaps the greatest question of all has been: what is the missing link?

Some of the most superfluously intelligent people have contemplated this query, and perhaps it’s arrogant of me to say Ive come up with the answer. But facts are facts, and I know what the missing link is.

The service desk is the missing link to total IT efficiency.

The way the right solution handles incidentsa dream. Problem managementno problem. Change management, asset management, discovery… this one piece of the puzzle completes the picture. This one piece of pizza completes the pie. This one piece of IT infrastructure completes the package. Play on to find out how.


Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.


Weekly Prizes & Drawing Dates:
January 11, 2021: LEGO Ideas NASA Apollo Saturn V 92176 Outer Space Model Rocket

January 18, 2021: Custom Levitating Moon Lamp

January 25, 2021: Fitbit Charge 4 Fitness and Activity Tracker 

February 1, 2021: HAVIT Mechanical Keyboard Mouse Headset Kit 

Grand Prize:
February 1, 2021: Astronomical Telescope


A new question will open every day (Monday - Friday) starting on January 4, 2021. Once a question has opened, it will remain open until January 31, 2021 at 11:59 p.m. CT. Check the schedule below for exact open/close times.


Complete the mission shortcut between January 4, 2021 and January 31, 2021 to be entered to win an 23andMe Kit 

Shortcut Steps

We believe that a primary focus for the IT service desk in 2021 will be helping IT operations manage all of the changes and updates to IT infrastructure. With that in mind, it is a significant advantage to integrate your ITSM platform with the IT management tools you already use. Our shortcut is simple.

  1. View our Expand the Power of SolarWinds IT Management Tools Through Service Desk webinar here
  2. Tell us a goal you have for your service desk in 2021 here

We look forward to reading your ITSM priorities for this year!


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Mission Terms & Conditions: US, UK, and Canada  | Germany  | Australia 

Mission Shortcut Terms & Conditions: US, UK, and Canada  | Germany  | Australia  


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