THWACK Monthly Mission - February 2024

Join us as we embark on an IT service management journey where the possibilities are as vast as the universe and time. We’ll show you how SolarWinds Service Desk and more redefines the boundaries of what’s possible in managing your IT environment. Unlock the features and functionalities that will allow you to navigate an ever-expanding landscape of technology. 

This month, as we explore the infinite IT dimensions, you’ll learn how our ITSM products provide comprehensive solutions that seamlessly integrate and synchronize everything, everywhere, and all at once. 


Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Answer each question correctly during the week and you'll be entered for a chance to win the weekly prize.

Answer all 20 questions correctly over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Weekly Prize Drawing Dates:


A new question will open every day (Monday - Friday) starting on February 5, 2024. Once a question has opened, it will remain open until March 3, 2024 at 11:59 p.m. CT.

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Mission Terms & Conditions: US, UK, and Canada | Germany

Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany

  • Quick question:
    If the competition is restricted to those living in US, UK, Canada and Germany, why would you send invitations to join in to those living in other countries?  My profile clearly states that I am resident in none of those countries so why did I received the email?  Don't you have the ability to apply filters to fields in the community database before you send your email?  Or didn't occur to you that there might be people living in other places?

  • Because, contrary to some opinions, there are things to be gained by doing these missions outside of the physical prizes.  But that's just like, my opinion, man...

  • Yes, couldn't agree more.  That's why I do the SpiceWorks Daily Challenge every day, without there being any physical prizes on offer at all, because I might learn something. 

    What were the first two questions here?
    1) What Departments and/or Teams within an Organization can utilize SolarWinds Service desk to manage tickets, requests, changes, etc.?
    2) True or False: SolarWinds Service Desk ESM (Enterprise Service Management) functionality allows for separate portals, separate access controls, and separate configurations for multiple service providers throughout an organization.

    Please don't try to tell me that this is something other than a marketing exercise.  There is no "knowledge" to be gained from these first two questions, is there?

    But that's just like, my opinion, man...

  • Of course there's a marketing element to it.  This isn't a hobby site run by volunteers...somebody's gotta pay the bills.  The first couple of questions are always (or generally, at least) going to be softballs aimed at establishing the specific product or "theme" of the mission (in this case, Service Desk).  The last question of the mission is always going to be a survey.  In-between you might find a couple of open-ended "share your thoughts" polls, with one or two (intentionally?) vaguely written question/answer sets that make some people really angry.  You're going to see missions that deal with subject matter you don't care about right now and maybe never will.  If you were to choose to simply not participate in those missions, I don't think anyone would argue with you (although some people really like to argue, so there's that).

    I understand the desire to cater to a larger audience, but I suspect you care very little about whether or not someone in Antarctica can win a VR Headset, and wouldn't see that as a "win" for Thwack.  Communities aren't built on "What can we do for me?"

    And that's DEFINITELY my opinion, and I suspect this will get removed (but hopefully not before enough people see it who need to see it)...

  • Also it's a LOT harder to win now that there our thousands and thousands of people doing the missions each month!  I will say this I still have my 2018 Mission Master award for getting the entire year correct!!! 

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