THWACK Monthly Mission - February 2024

Join us as we embark on an IT service management journey where the possibilities are as vast as the universe and time. We’ll show you how SolarWinds Service Desk and more redefines the boundaries of what’s possible in managing your IT environment. Unlock the features and functionalities that will allow you to navigate an ever-expanding landscape of technology. 

This month, as we explore the infinite IT dimensions, you’ll learn how our ITSM products provide comprehensive solutions that seamlessly integrate and synchronize everything, everywhere, and all at once. 

FEBRUARY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Answer each question correctly during the week and you'll be entered for a chance to win the weekly prize.

Answer all 20 questions correctly over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Weekly Prize Drawing Dates:

MISSION RULES

A new question will open every day (Monday - Friday) starting on February 5, 2024. Once a question has opened, it will remain open until March 3, 2024 at 11:59 p.m. CT.

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Mission Terms & Conditions: US, UK, and Canada | Germany

Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany

Parents
  • Quick question:
    If the competition is restricted to those living in US, UK, Canada and Germany, why would you send invitations to join in to those living in other countries?  My profile clearly states that I am resident in none of those countries so why did I received the email?  Don't you have the ability to apply filters to fields in the community database before you send your email?  Or didn't occur to you that there might be people living in other places?

Comment
  • Quick question:
    If the competition is restricted to those living in US, UK, Canada and Germany, why would you send invitations to join in to those living in other countries?  My profile clearly states that I am resident in none of those countries so why did I received the email?  Don't you have the ability to apply filters to fields in the community database before you send your email?  Or didn't occur to you that there might be people living in other places?

Children
  • Because, contrary to some opinions, there are things to be gained by doing these missions outside of the physical prizes.  But that's just like, my opinion, man...

  • Question as well.

    I thought Australia is a Constitutional Monarchy where the King of England is still the head of state. I heard that when the Queen went over there, her title wasn't referred to as The Queen of the UK, she was referred to as The Queen of Australia. 

    In the US, we have 14 or 16 territories/freely associated states (depending on which international agency you talk to). One of those things the "Outer Territories" get from the US is mailing perks through the US postal system. They get to get things mailed to them through the US postal service which is quite cheaper than DHL or other shipping companies. It's close to the same cost of mailing a package to Hawaii or Alaska as mailing a package to the Outer Territories.  Oddly, SolarWinds seems to get their prizes from Amazon and Amazon will ship to those outer territories.

    Does the UK hook you up with any service like that? Can you get something shipped to you from the UK where shipping acts like a remote UK post office box or something?

  •  , completely understand this question but as some have already mentioned, we aim to encourage education regardless of location. As sad as it makes us, we're caught in between a rock and a hard place here. We have certain restrictions as a business that our team can't bend, as hard as we try to. We hope to one day broaden the shipping options so everyone can share in that experience. 

    Finally, regarding our database - we can't segment audiences the way you might think. This is a community platform first, never a marketing tool. So when we send messaging, it's to the whole fam, no smaller group messages here. I can understand how this may feel irrelevant to you, but I think many can agree the missions have a lot more to offer than just the prizes. Hope to continue seeing you here!

  • Yes, couldn't agree more.  That's why I do the SpiceWorks Daily Challenge every day, without there being any physical prizes on offer at all, because I might learn something. 

    What were the first two questions here?
    1) What Departments and/or Teams within an Organization can utilize SolarWinds Service desk to manage tickets, requests, changes, etc.?
    2) True or False: SolarWinds Service Desk ESM (Enterprise Service Management) functionality allows for separate portals, separate access controls, and separate configurations for multiple service providers throughout an organization.

    Please don't try to tell me that this is something other than a marketing exercise.  There is no "knowledge" to be gained from these first two questions, is there?

    But that's just like, my opinion, man...

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