THWACK Monthly Mission - February 2024

Join us as we embark on an IT service management journey where the possibilities are as vast as the universe and time. We’ll show you how SolarWinds Service Desk and more redefines the boundaries of what’s possible in managing your IT environment. Unlock the features and functionalities that will allow you to navigate an ever-expanding landscape of technology. 

This month, as we explore the infinite IT dimensions, you’ll learn how our ITSM products provide comprehensive solutions that seamlessly integrate and synchronize everything, everywhere, and all at once. 


Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Answer each question correctly during the week and you'll be entered for a chance to win the weekly prize.

Answer all 20 questions correctly over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Weekly Prize Drawing Dates:


A new question will open every day (Monday - Friday) starting on February 5, 2024. Once a question has opened, it will remain open until March 3, 2024 at 11:59 p.m. CT.

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Mission Terms & Conditions: US, UK, and Canada | Germany

Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany

  • This was a different mission this month!  One area where I see some confusion with all the products.  Which are cloud hosted and which are locally onsite installed infrastructure.  Just the name HCO kinda threw me from the beginning.  I did a UX meeting yesterday about the website.  Even for me knowing the products for years sometimes when going through the site I have hard time understanding what you get when you buy HCO... which modules are included with standard and advanced.  It wasn't until recently I found out if you buy HCO you get DPA license for year too included.  If I can't figure this out then I can't imagine how someone that's never been here before does.. just sayin'.  I've got HCO coming onto two networks this quarter.  I suppose I'm going to find this all out soon.

  • This is great feedback. We are sharing it with internal teams, as I'm sure UX is as well.

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