Helpdesk ticket #8675309

Report date: 8/7/17 8:00 AM

Est Due date: 9/3/17 11:59 PM

Department: Marketing (again)

Status: Open

Request type: Helpdesk request > Hardware

Subject: Sending out an S.O.S. (Save our server)

Request detail: Help!!! We were having our annual Marketing summer bash and things got a little out of hand. The weather wasn’t cooperating so we had to move everything inside—including the dunk tank that we use to dunk the CMO and other heads of marketing. We had a hard time finding a corner big enough to set up the tank until we came across a large corner on the IT floor next to that room where the server thingies live (I’m not sure what y’all do with all of those). Anyway, one thing led to another and I’m afraid that room may have gotten a little wet. I didn’t think it was a big deal until we couldn’t access our emails or any of our files on the shared drive. Please tell me you can fix this?! Maybe try unplugging them and plugging them back in? That’s usually what you tell me when I can’t get anything to work. J Thanks!!

^ Sound familiar? This month’s mission is a Race to Rescue your end-users from downtime, password resets, and most importantly, from PEBCAK errors. If you can relate, feel free to share your help desk horror stories in the comment section.

Good luck!

Good Luck!


Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize: 12-Month Creation Crate Subscription


A new question will open every day (Monday - Friday) starting on August 7, 2017.

Once a question has opened, it will remain open until September 3rd, 2017 at 11:59 p.m. CDT.

Check the schedule below for exact open/close times.

Correctly answer all five questions within a given week and you’ll be entered for a chance to win the weekly prize:

Week 1 - Drawing on August 14: Millenium FalconRegistered Pool Float + 20oz HydroFlaskRegistered

Week 2 - Drawing on August 21: R2-D2Registered Mini Fridge

Week 3 - Drawing on August 28: Echo DotTm + PhilipsRegistered Hue White Starter Kit

Week 4 - Drawing on September 4: Death Star Levitating Blue Tooth Speaker

Grand Prize - Drawing on September 4: 12-Month Creation Crate Subscription

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.


Complete the mission shortcut to earn an additional 1,000 THWACKRegistered points & enter to win a 64GB iPad ProRegistered​!

The shortcut is simple:

  1. Download Web Help DeskRegistered 

  2. Upload a screenshot after install of:
    • The “Action Rule Info” tab detailing the name of your action and a description of its purpose
    • The “Actions” tab detailing what process will take place after your action rule is triggered

*Check out this video for step-by-step instructions on how to set up action rules in Web Help Desk.

     3. Earn 1,000 THWACK points per product & enter to win a 64GB iPad Pro

Mission shortcut Terms & Conditions: US, UK, & Canada​ | Germany | Australia

Web Help Desk


Weekly Prizes







Week 1: Complete questions 1-5 by August 13 to be entered to win: Millenium Falcon Pool Float + 20oz HydroFlask
Week 2: Complete questions 6-10 by August 20 to be entered to win: R2D2 Mini Fridge
Week 3: Complete questions 11-15 by August 27 to be entered to win: Echo Dot + Philips Hue White Starter Kit
Week 4: Complete questions 16-20 by September 3 to be entered to win: Death Star Levitating Blue Tooth Speaker

Correctly answer all 20 questions by September 3 and get entered to win the Grand Prize! 12-Month Creation Crate Subscription

Monthly Mission Terms & Conditions: US, UK, & Canada | Germany | Australia

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