Helpdesk ticket #8675309
Report date: 8/7/17 8:00 AM
Est Due date: 9/3/17 11:59 PM
Department: Marketing (again)
Request type: Helpdesk request > Hardware
Subject: Sending out an S.O.S. (Save our server)
Request detail: Help!!! We were having our annual Marketing summer bash and things got a little out of hand. The weather wasn’t cooperating so we had to move everything inside—including the dunk tank that we use to dunk the CMO and other heads of marketing. We had a hard time finding a corner big enough to set up the tank until we came across a large corner on the IT floor next to that room where the server thingies live (I’m not sure what y’all do with all of those). Anyway, one thing led to another and I’m afraid that room may have gotten a little wet. I didn’t think it was a big deal until we couldn’t access our emails or any of our files on the shared drive. Please tell me you can fix this?! Maybe try unplugging them and plugging them back in? That’s usually what you tell me when I can’t get anything to work. J Thanks!!
^ Sound familiar? This month’s mission is a Race to Rescue your end-users from downtime, password resets, and most importantly, from PEBCAK errors. If you can relate, feel free to share your help desk horror stories in the comment section.
Use the mission’s resources to complete the tasks and answer the questions for a chance to win!
Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.
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A new question will open every day (Monday - Friday) starting on August 7, 2017.
Once a question has opened, it will remain open until September 3rd, 2017 at 11:59 p.m. CDT.
Check the schedule below for exact open/close times.
Correctly answer all five questions within a given week and you’ll be entered for a chance to win the weekly prize:
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150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.
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The shortcut is simple:
Download Web Help Desk
- Upload a screenshot after install of:
- The “Action Rule Info” tab detailing the name of your action and a description of its purpose
- The “Actions” tab detailing what process will take place after your action rule is triggered
*Check out this video for step-by-step instructions on how to set up action rules in Web Help Desk.
3. Earn 1,000 THWACK points per product & enter to win a 64GB iPad Pro
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Correctly answer all 20 questions by September 3 and get entered to win the Grand Prize! 12-Month Creation Crate Subscription