THWACK Migration Update v1.0

Twelve days into our migration, we've made considerable progress on critical break/fix issues as well as working in a few cosmetic corrections along the way. We still have a lot of work to do, but I wanted to share periodic status updates with the community, so you know exactly what's been addressed, what's underway, and you can report on issues that perhaps haven't made the list yet. 

Before I jump straight to the point, I wanted to thank you all for your positivity, encouragement, and support throughout this transition. With time, I’m certain annoyances will grow – we feel it too. If I navigate to someone’s profile page trying to direct message them one more time, I’m going to run out of room in my swear jar, which is already being purged daily (sometimes hourly). I hope these periodic updates provide the transparency you’re looking for and exude the commitment and dedication we have to this community.

Alright, let’s go. NOTE: These are not listed in any order of priority but rather in order of time reported. 

Issue

Description

Status

Password reset error

Red error loading after password reset completion >

Khoros deployed fix to production Feb 21 4:00pm CT

RESOLVED

Users being logged into erroneous account

SSO between Customer Portal and THWACK introduced a new error that we were unable to test prior to go-live >

SSO was disabled on production >

Fix deployed to DEV >

Fix verified on DEV >

Deployed to production Feb 28 12:00pm CT

RESOLVED

Thwack feeds in-product are broken

To be expected, Thwack feeds in Orion products were broken due to not being able to test prior to go-live >

Update was deployed Feb 21 10:00pm CT

Download counts are not supported. Discussing with PM on which metric to use moving forward to convey validity of 

RESOLVED with exceptions

Request entity too large error

Customers with a large number of licenses will experience this error when visiting thwack >

Khoros ticket opened >

Fix deployed Feb 27

DanielleH_0-1583200455977.jpeg

RESOLVED

Content exchange in-product thwack integration broken

This is due to the various MIME types that needed to be authorized >

Kevin deployed a fix over the weekend

RESOLVED

Beta auth configuration

Completed for live betas 

RESOLVED

Add critical custom pages

SolarWinds Lab - DONE (episode pages coming soon!)

THWACKcamp

SWUG

IN PROGRESS

Redirects

Danielle continually pulling list from Jira

IN PROGRESS

Vanity URLs

Lab.solarwinds.com < working

Thwack.com/swug < still needed

IN PROGRESS

Inability to copy/paste an image into content

Ticket opened >

Upgrade editor version to 2.2. >

Deployed to production

RESOLVED

Unable to friend people

There doesn't seem to be a way to friend people >

You can add friends through the private messenger

Need to configure and add contact me to profile page component.

RESOLVED with exceptions

Add profile information

How do you edit your profile after registering and/or from an existing account?

NOT STARTED

Profile page

Profile page needs improvement (message, add as friend, view all content, view level, etc.)

NOT STARTED

Threaded comments

This is included in the newest version which was deployed to staging last week and will be pushed into production on March 5th.

IN PROGRESS

THWACK store

Re-launch thwack.com/store 

IN PROGRESS

Move content out of archive and into appropriate groups due to migration map version error

Partner Boot Camp - DONE

Federal & Government - IN PROGRESS

THWACK Community - IN PROGRESS

Japan - IN PROGRESS

EMEA - IN PROGRESS

IN PROGRESS

Increase width on content pages

Content is currently limited to a width of 600-something pixels. Ideally, would like content to span the width of the page (100%).

RESOLVED

Users not receiving email to reset password

Emails are being caught in spam filters >

Update SPF settings for email to come from @solarwinds.com domain

IN PROGRESS

Global.asax updates

In-product links are broken >

Kevin deployed fix over the weekend >

Still watching for additional reports of broken links

IN PROGRESS

WWWO for WHD

Missing in linkyard

NOT STARTED

Update login timeout

Login timeout should be 24 hours.

NOT STARTED

Add additional ranks to support SCP/MVP icon

Need to display MVP/SCP icons in additional to your level next to your name.

NOT STARTED

Load page with most recent pagination

If you click onto a piece of content, it will drop you on page 1 of the comments. Need it to drop people on the last page of comments.

NOT STARTED

Cannot edit my own posts

Users are reporting they can no longer edit their own posts nor their comments.

IN PROGRESS

IM screennames in profile page

Open support ticket to remove because AIM? MSN Messenger? Really?

NOT STARTED

Find your bookmarks

How?

NOT STARTED

Find your friends

How?

NOT STARTED

'Recent VNQM posts:' gadget is throwing an error:

Unable to contact Thwack server

This is an in-product link when they click "view all" posts

NOT STARTED

Users cannot write documents (content exchange)

when I click on "write a document" - I get an error.

NOT STARTED

Product forum layouts

This needs to be prioritized for all product forums to surface popular, featured, most recent, solved, questions, etc. 

IN PROGRESS

Announcement Blogs labels formatting issue

NOT STARTED

This list is not exhaustive. For obvious reasons, I’ve left a lot of the back-end configuration and tidbits out. I’m also writing this after 9 hours of work on a Sunday. Time to break bread.

 

Anonymous