THWACK Migration Update v1.0
Twelve days into our migration, we've made considerable progress on critical break/fix issues as well as working in a few cosmetic corrections along the way. We still have a lot of work to do, but I wanted to share periodic status updates with the community, so you know exactly what's been addressed, what's underway, and you can report on issues that perhaps haven't made the list yet.
Before I jump straight to the point, I wanted to thank you all for your positivity, encouragement, and support throughout this transition. With time, I’m certain annoyances will grow – we feel it too. If I navigate to someone’s profile page trying to direct message them one more time, I’m going to run out of room in my swear jar, which is already being purged daily (sometimes hourly). I hope these periodic updates provide the transparency you’re looking for and exude the commitment and dedication we have to this community.
Alright, let’s go. NOTE: These are not listed in any order of priority but rather in order of time reported.
Issue |
Description |
Status |
Password reset error |
Red error loading after password reset completion > Khoros deployed fix to production Feb 21 4:00pm CT |
RESOLVED |
Users being logged into erroneous account |
SSO between Customer Portal and THWACK introduced a new error that we were unable to test prior to go-live > SSO was disabled on production > Fix deployed to DEV > Fix verified on DEV > Deployed to production Feb 28 12:00pm CT |
RESOLVED |
Thwack feeds in-product are broken |
To be expected, Thwack feeds in Orion products were broken due to not being able to test prior to go-live > Update was deployed Feb 21 10:00pm CT Download counts are not supported. Discussing with PM on which metric to use moving forward to convey validity of |
RESOLVED with exceptions |
Request entity too large error |
Customers with a large number of licenses will experience this error when visiting thwack > Khoros ticket opened > Fix deployed Feb 27 |
RESOLVED |
Content exchange in-product thwack integration broken |
This is due to the various MIME types that needed to be authorized > Kevin deployed a fix over the weekend |
RESOLVED |
Beta auth configuration |
Completed for live betas |
RESOLVED |
Add critical custom pages |
SolarWinds Lab - DONE (episode pages coming soon!) THWACKcamp SWUG |
IN PROGRESS |
Redirects |
Danielle continually pulling list from Jira |
IN PROGRESS |
Vanity URLs |
Lab.solarwinds.com < working Thwack.com/swug < still needed |
IN PROGRESS |
Inability to copy/paste an image into content |
Ticket opened > Upgrade editor version to 2.2. > Deployed to production |
RESOLVED |
Unable to friend people |
There doesn't seem to be a way to friend people > You can add friends through the private messenger Need to configure and add contact me to profile page component. |
RESOLVED with exceptions |
Add profile information |
How do you edit your profile after registering and/or from an existing account? |
NOT STARTED |
Profile page |
Profile page needs improvement (message, add as friend, view all content, view level, etc.) |
NOT STARTED |
Threaded comments |
This is included in the newest version which was deployed to staging last week and will be pushed into production on March 5th. |
IN PROGRESS |
THWACK store |
Re-launch thwack.com/store |
IN PROGRESS |
Move content out of archive and into appropriate groups due to migration map version error |
Partner Boot Camp - DONE Federal & Government - IN PROGRESS THWACK Community - IN PROGRESS Japan - IN PROGRESS EMEA - IN PROGRESS |
IN PROGRESS |
Increase width on content pages |
Content is currently limited to a width of 600-something pixels. Ideally, would like content to span the width of the page (100%). |
RESOLVED |
Users not receiving email to reset password |
Emails are being caught in spam filters > Update SPF settings for email to come from @solarwinds.com domain |
IN PROGRESS |
Global.asax updates |
In-product links are broken > Kevin deployed fix over the weekend > Still watching for additional reports of broken links |
IN PROGRESS |
WWWO for WHD |
Missing in linkyard |
NOT STARTED |
Update login timeout |
Login timeout should be 24 hours. |
NOT STARTED |
Add additional ranks to support SCP/MVP icon |
Need to display MVP/SCP icons in additional to your level next to your name. |
NOT STARTED |
Load page with most recent pagination |
If you click onto a piece of content, it will drop you on page 1 of the comments. Need it to drop people on the last page of comments. |
NOT STARTED |
Cannot edit my own posts |
Users are reporting they can no longer edit their own posts nor their comments. |
IN PROGRESS |
IM screennames in profile page |
Open support ticket to remove because AIM? MSN Messenger? Really? |
NOT STARTED |
Find your bookmarks |
How? |
NOT STARTED |
Find your friends |
How? |
NOT STARTED |
'Recent VNQM posts:' gadget is throwing an error: |
Unable to contact Thwack server This is an in-product link when they click "view all" posts |
NOT STARTED |
Users cannot write documents (content exchange) |
when I click on "write a document" - I get an error. |
NOT STARTED |
Product forum layouts |
This needs to be prioritized for all product forums to surface popular, featured, most recent, solved, questions, etc. |
IN PROGRESS |
Announcement Blogs labels formatting issue |
NOT STARTED |
This list is not exhaustive. For obvious reasons, I’ve left a lot of the back-end configuration and tidbits out. I’m also writing this after 9 hours of work on a Sunday. Time to break bread.
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