Link Up and Level Up–Connect Your Accounts for a Seamless Experience

We are excited to announce an enhancement that will streamline your login experience between THWACK^® and the SolarWinds^® customer portal. By linking your accounts, you will gain seamless Single Sign-On (SSO) access, allowing you to navigate effortlessly between these two platforms without the need for repeated logins.

Our goal is to make it faster and easier to access the tools you already use. With linked accounts, you can now:

• Quickly access the customer portal directly from THWACK without logging in separately
• View the products you own, renewal dates, and license information in a few clicks
• Easily manage support tickets—open new cases and track existing ones without delay
• Stay informed on beta opportunities for products you already own, all in one streamlined experience

As a bonus, when you successfully link your THWACK and customer portal accounts, you will receive 2,000 THWACK^® points as a one-time reward. If you previously linked your accounts, we’ve backdated these points for you.

To take advantage of this integration, simply link your accounts now or find the linkage option in your profile settings. For further information, click here.