hetadlock · IT Director · ✭✭✭✭✭

And isn't it ironic? Don't you think? I know where they were going with it. Thwack needs an engagement and participation MVP badge for the handfull of folks STILL hanging in there.

I know a guy or two…lol

Ahem… "SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 200,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process."

You're not worthy. 😆 I'm not even sure Thwack exist anymore.

SMH….

Today's question...what others have stated.

Bump...also noting that there are 168 hours in 7 days. Why would my widget report up to 336 hours "in past seven days" What is the point of setting service desk hours if you cannot manage your SLA hours?

Your Your week2 q7 is BS. It's not worded correctly leading to a WRONG answer. Always trying to trip folks up.

@"kpina" please reset Q19. It marked a selection I did not make but would at waffle house.

Ummm Joey, I believe your customers who rely on Service Desk samanage would GREATLY appreciate a banner, or say, a NOTIFICATION in their cloud service where that bell and horn thingy are. We don't follow SW news when we're busy responding to service tickets; where we spend 99% of our time in the portal. THwACK is NOT where…

Done.

Reset day 14. I did not select wrong answer. Says I did.

Done!

This is how we found out while troubleshooting a spam issue. Service Desk is moving to a new email service provider 

I have nothing nice to say, therefore, I will refrain from comment.

Row - Column. It's all the same, right? How about swim lane. Or columns of crops. That's a long column of people in line. SMH.

How is this relevant to Solarwinds? @"yumdarling" Who thought this was a good idea to channel your good patrons to a third party for points?

K.I.S.S.

OMG!

@"yumdarling" CAN YOU START ME OVER PLZ. I DON'T USUALLY USE ALL CAPS...

Yes, Solarwinds Service desk. You need to fix, or create a widget for customers who do not provide a 24x7 SLA. The clock keeps ticking after hours and weekends. Not fair to our support staff.

NOBODY is getting Legos love.

Nice to see the survey's are acknowledged. Glad they put the "answered" check. Now I don't have to go back through to see if I missed any. Thanks wabbott, DanielleH, maria.bungau, and mrs.alterego

.

MUST...FOLLOW...INSTRUCTIONS. I've already lost. But hey, it's just points right? There is no grade.

Same as others. Answered correctly. Did not select coffee.

Done.

Ditto for Day 8. Correct answer. Told otherwise. Never going to see all green checks. SW/Thwack needs QC..