Jason.Henson

opengear, What is that you are trying to do? There is a tool called "Web Configuration Backup" (Start > Pograms > SolarWinds Orion > Advanced Features > Web Configuration Backup) that will allow you to backup your website configuration. The following snip was taken from the Orion NPM Administrator's Guide (page 75).…

RJager, we were able to get this submitted into SolarWinds as a feature request. If need be, feel free to reference our ticket number 304119 for updates? We would really like to see this changed. It's being debated as to whether this is a bug or a feature change but I can see the argument both ways. It just seems to a user…

cereal83, This should be supported by SolarWinds but I'm not finding it in the Administrator Guide like it is for the NPM. SolarWinds Staff, Can you please confirm that hosting NCM on a VM is supported since I'm not seeing it in the product documentation? Thanks, Jason Henson Loop1 Systems www.Loop1Systems.com

check out pages 10 through 13 of the Orion Administrator's Guide. Thanks, Jason Henson Loop1 Systems http://www.Loop1Systems.com/

Steve, I would encourage you to contact SolarWinds Tech Support on this one. Your maintenance contract is not tied to the activation of your license. It sounds like either you have an eval that has expired or something else has gone wrong with your license key. They should be able to help you with that one. Thanks, Jason…

darkshooter, What version of Orion and what version of Safari are you working in? First of all, Safari is not a supported browser option (See the Orion Admin Guide). Supported browsers are: > Microsoft Internet Explorer version 6 or later with Active scripting and > Firefox 3.0 or later. That said, we have a MAC running…

Tony, Orion NPM is very much a superior product to the ipMonitor. I have worked with with customers using both ipMonitor and Orion NPM (sometimes even installed on the same machine) to poll their network environment but typically, it's not required and we like to help them consolidate to one platform on the Orion NPM. My…

shanakaprabath, Are you saying that you changed the IP address of the Orion NPM server and when you did that, you received an alert for all of the nodes being monitored that they were in a 'Down' status? If that's the case, after you moved the Orion server to the new IP address, did you try to ping any of the nodes being…

hutcha4113, If you 'list resources' on the node, do you see these interfaces in the list? And are they check or unchecked? Thanks, Jason Henson Loop1 Systems www.Loop1Systems.com

JeffreyC, Is this for Orion NPM? If it is, open the Report Writer tool on the Orion NPM server. From there, start a new report and choose 'Current Status of Nodes, Interfaces, etc' as your report type. Give the report a group and a name. Under 'Select Fields', add two rows by clicking on the '...' button. Add a line for…

Jay, When you log into the server and run the report are you running it from the Orion Report Writer? Does it take a long time to run? It's possible that the web is timing out based on the SQL request timeout configured on the swnetperfmon.db file in the installation directory. This file can be opened and edited in notepad…

Muhammad Israr, Yes, you can do this. You'll need to first make sure you are using the correct All Nodes Tree (I like the All Nodes Tree - Ajax resource). Second, use the custom property editor to create two custom properties: "Loc" and "TypeOfDevice" would be two great suggestions ("Location" and "DeviceType" are already…

nightmare, Can you not use the option in the Sonar Discovery to list the nodes by IP address and discover them that way? Thanks, Jason Henson Loop1 Systems www.Loop1Systems.com

Lisser, If you used the Broadband product, the BSM would telnet into the CMTS and export some of that data it use to collect. The data collected from these telnet sessions is no longer available but there is a good amount of data that can be gathered from SNMP via the UnDP. If you do a MIB Walk with the tool in the…

voodoo, Is this the only GUI you are having trouble opening from the Orion suite? If it is, you might need to do a repair on Orion to fix the problem. Make sure you are logged into the Orion server as the local Administrator and turn UAC off before doing the install (if that's an option). Otherwise you may need to look at…

soplixx, If the device has a CLI (Command Line Interface) then NCM should definitely be able to communicate and manage the device via Telnet or SSH. You may need to modify the Device Command Template that NCM is using to know what commands to pass the device based on the management commands you are trying to pass it. If…

Brandon, That's correct. I think it would be great to be able to group the interface types and drive types and filter them on a rediscovery just like we can for the first discovery. Would that help, if SolarWinds took that as a feature request? Thanks, Jason Henson Loop1 Systems www.Loop1Systems.com

Brandon, I recommend running Orion NPM v10. Scheduled re-discovery is a supported feature in v10 that you can set to occur on a defined cycle. When new devices are added you will still have to choose the drives and interfaces you want to monitor on that device but you will be notified through the web UI when new devices…

Liam83, Thanks for posting this back. This is helpful. Question for SolarWinds, Are there any plans to add an option for NOC screens to do a FULL map view (subtracting any headers from the screen and resource)? If there is not already, can we suggest this as a feature request? Thanks, Jason

Andy, I built a brand new database and I got the same error. Thoughts? Thanks, Jason Henson Loop1 Systems www.Loop1Systems.com

It is returning the following error and we've been seeing this at customer sites as well. Thanks, Jason Henson Loop1 Systems www.Loop1Systems.com

PS, We are using it on our Summary views. Thanks, Jason Henson Loop1 Systems www.Loop1Systems.com

rafaelchavantes, You can uninstall the 2nd polling engine without any consequences. The polling engines are in a table in the database called 'Engines'. The nodes are in a table called 'nodes'. Each node has an assigned polling engine ID which is assigned in a column in the 'nodes' table of the Orion SQL database. To make…

Mark3267, Do you have the SNMP management cards in those UPS devices? If so, have you looked to see if you can poll those values with the Orion Universal Device Poller? That would be a better way of actually getting the data into Orion and then it's actually data that Orion is managing which means you could set alerts and…

Mark3267, That's a great feature request for SolarWinds. I can see how it could be useful in lots of scenarios. A possible work around to help you now is one of two options: > You could create a custom property that reflects the URL of your UPS device, then build a report that lists: Node ID, Node Name, Custom Property.…

Sorry, I posted to quickly. Here's the answer for anybody else looking... http://www.solarwinds.com/documentation/Orion/docs/ScalabilityEngineGuidelines.pdf Thank you, Jason Henson Loop1 Systems Loop1Systems.com

sjweinstein, To my knowledge, the Sonar discovery can not distinguish the interfaces you are describing. The discovery does need to be run though in order to populate information used for the mapping in the Network Atlas. You don't need to import anything from that discovery though. Note though that the map has to have all…

Ken, The first thing I think of is to check your SQL credentials. Are the SQL crendentials you are using 'sa' for the username. The credentials need to have rights on the SQL server to not only read and query the database but also create. If you have the login account information for the 'sa' account, this is easiest. If…

Wilmer, Couple of quick questions: 1) Did you extract the installation files before executing? 2) Did you install 'as administrator'? 3) and did you try turning off UAC before executing the installation? These are a few things I would want to make sure are clear before moving forward with the installation. Thanks, Jason…

jgiang, The resources really ought to be the same size. If they are not, then you might look to make sure that your lines are not word wrapping and that the columns are wide enough. Thanks, Jason Henson Loop1 Systems http://www.Loop1Systems.com/