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WPM Recorder: Problem Displaying a URL

I'm trying to use WPM recorded to go to a specific website login screen. I enter the URL, start the recorder and I get ---- nothing. Blank screen, no errors, nothing. This website login screen loads correctly in Edge, Chrome, Brave and Opera, but not the WPM recorder. I've tried using the recorded from different locations, and I've tried both the new 2023.1 recorder and the old deprecated recorder, no luck. Ideas, anyone? Thanks! -- Brent

Parents
  • I've raised this issue with SolarWinds sales technical support and there is no obvious answer. Without being able to answer definitively, my tech rep guessed that this is a genuine bug. He also suggested that this could be resolved in the next WPM release. I'll update with any developments. 

  • No luck with the account settings thing?

  • Hello Adam, I had pinned my hope on a WPM upgrade solving the problem but upgrading to 2023.2 RC gives no help. I can't find the application ADAccountSettings.exe in any WPM folder to try your solution. The only WPM folder I can find is

    C:\>dir wpm /s /ad
    Volume in drive C has no label.
    Volume Serial Number is 765E-6C72

    Directory of C:\Users\SolarWindsInstaller\AppData\Local\Temp\swa\msi$0668\1\SolarWinds\Orion\ActiveDiagnostics\PlugIns

    04/09/2022 02:12 PM <DIR> WPM

    Suggestions?

    Thank you -- Brent

  • You want something like
    C:\Program Files (x86)\SolarWinds\Orion\SEUM\Player
    E:\Program Files (x86)\SolarWinds\Orion\SEUM\Player
    etc

    In there you'll find

    SolarWinds.SEUM.AgentDomainConfigurationTool.exe

    Add accounts that have permissions to the site you're using and arent going to cause issues for whatever other sites you're also using

    If you get an error check windows firewall

    90% odds you'll be good from there imo

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  • You want something like
    C:\Program Files (x86)\SolarWinds\Orion\SEUM\Player
    E:\Program Files (x86)\SolarWinds\Orion\SEUM\Player
    etc

    In there you'll find

    SolarWinds.SEUM.AgentDomainConfigurationTool.exe

    Add accounts that have permissions to the site you're using and arent going to cause issues for whatever other sites you're also using

    If you get an error check windows firewall

    90% odds you'll be good from there imo

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