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Approval Process that is Denied - status doesn't change

We have several approval processes configured, when Approved - the status changes from Pending Approval to Approved.

However, when Denied - the status stays in Pending Approval.

I have configured in the "Status Types" - to make sure the "Approval Denied Status Type" is set to "Denied".  But it doesn't seem to work.

Can anyone tell me what I'm missing?

Thank you!

Vicki

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  • I just did a quick test and it went from Needs Approval status to Request Denied status which is what I have it named on in the Options tab.  What version of WebHD are you on?  Have you rebooted WebHD recently, sometimes that clears up issues.

  • OK, we rebooted the server last night - I just tried again and the status still doesn't change from Pending Approval when the ticket is denied.   I must have something configured incorrectly somewhere?  But it's not in any of the obvious settings (obvious to me anyway)?

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  • OK, we rebooted the server last night - I just tried again and the status still doesn't change from Pending Approval when the ticket is denied.   I must have something configured incorrectly somewhere?  But it's not in any of the obvious settings (obvious to me anyway)?

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