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Web Help Desk (WHD)

Forum Upgraded Webhelpdesk 12.8.5.108 - Speed Issues

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Upgraded Webhelpdesk 12.8.5.108 - Speed Issues

Bugmills 1 month ago

Updated our helpdesk last night to 12.8.5.108. When you log in it is painfully slow - To click from one tab to another it takes up to 5 mins. This only happens if you are part of the Admin Group (Account Type). Moved myself to a Tech and all works although still a tad slow. Customers raising calls on the helpdesk work fine with no speed issues.

Has anyone else come across this problem?

I have raised a support ticket.

Top Replies

pabely 1 day ago in reply to adamt1983 +1

That is only a medium severity so the choice is yours but if you are going with 12.8.5 then make sure you have HF1 + BD as well. The HF1 is most important for SAML as well but I would wait until HF2.

Parents

0 jhoag_gcsd 9 days ago

We are experiencing the same issue in ADMIN accounts after upgrading to 12.8.5 - Build #12.8.5.431-HF1 (we use where the system takes several seconds to complete standard steps like even saving a ticket. We use the following:

Server OS:
Windows Server 2019 Standard 64-bit version 1809 (Build 17763.2565)

Database Version
SQL Server 2016 version 13.0.5103.6 (LOCAL to WHD Server)

I've asked my server admin to create a ticket, but as it goes with all things Web Help Desk, I presume we're stuck with this for at least a month. It's so much fun!
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0 Bugmills 9 days ago in reply to jhoag_gcsd

We have been advised they are looking at another Hotfix.
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0 Bugmills 9 days ago in reply to jhoag_gcsd

We have been advised they are looking at another Hotfix.
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