Client cannot see "Request" button

hmm. 
It is true for just this one user?  I ask because there is a setting in Setup -> Tickets -> Options that will let you choose how Clients can create tickets (Web Interface, or Email, or both of those, or neither).   Figured there might be a chance that was toggled.

When that setting is set like this (only E-Mail checked):


This is what it looks like to the end users: 

NOTE:  If only SOME users are seeing that behavior, that same setting exists within each LOCATION and if it is set at the Location level it could be overriding the global setting.

i think it was Locations -> Location_Name -> Clients can create tickets using ..., thanks for your help

i think it was Locations -> Location_Name -> Clients can create tickets using ..., thanks for your help