How can I update existing tickets with approval processes when the approver has changed

I have several tickets that require an approval process. One of my approvers has been replaced by a new user and I want existing tickets that are not approved to be updated to the new approver from the old. How can I do this without going into each ticket?

Parents Reply
  • I am able to override the Approval as a WHD admin. Then I change the request type to one that does not have an approval process attached, and then change it back to the original request type, triggering it to apply the approval process again. I have not had to change an approver yet so I am not sure if the original approver might be "cached" or somehting like that but this has worked for me in the past to make other changes. 

Children
No Data