Community
Community

Find all you need to begin your THWACK journey, including documentation, missions, blogs, community groups, events, and media.
Command Central

Getting Started
MVP Program

MVP Program
Monthly Mission

The Race to Resolve
Blogs

Community Announcements

Product Blog
Groups

DevOps Discourse

Data Driven

See All Groups
Events

SolarWinds User Group

THWACKcamp

↪ 2024: On Demand

Bracket Battle
Media Vault

Movies & Mainframes

TechPod

THWACK Tech Tips

THWACK Livecast

SolarWinds Lab Archive

THWACKcamp Archive

See All Media
Products
Products

Find the best place to learn and ask questions about your SolarWinds products.
Observability

Observability Solutions

SolarWinds Observability SaaS

SolarWinds Observability Self-Hosted

SolarWinds Platform
Network Management

Network Performance Monitoring

NetFlow Traffic Analyzer

Network Configuration Manager

IP Address Manager

User Device Tracker

VoIP & Network Quality Manager

Log Analyzer

Engineer's Toolset

Network Topology Mapper

Kiwi CatTools

Kiwi Syslog Server

ipMonitor
Application Management

AppOptics

Loggly

Papertrail

Pingdom

DevOps
IT Security

Access Rights Manager

Identity Monitor

Security Event Manager

Patch Manager

Serv-U FTP & MFT
IT Service Management

SolarWinds Service Desk

Web Help Desk

DameWare Remote Support

DameWare Remote Everywhere

DameWare Mini Remote Control
System Management

Server & Application Monitor

Virtualization Manager

Storage Resource Monitor

Server Configuration Monitor

SolarWinds Backup

Web Performance Monitor
Database Management

Database Performance Analyzer

SQL Sentry

Database Performance Monitor

Database Mapper

Task Factory
Content Exchange
Content Exchange

Find downloadable files and templates other users have built and found useful to share with others.
SolarWinds Platform

Alerts

Custom HTML

Custom Queries

Modern Dashboards

Reports

Scripts
Server & Application Monitor

API Pollers

Application Monitor Templates
Database Performance Analyzer

Custom Alerts

Custom Metrics

Custom Queries
Server Configuration Monitor

Policies

Profiles
Network Performance Monitor

Device Pollers

Universal Device Pollers
Network Configuration Manager

Config Change Scripts

Device Templates

Firmware Upgrade Templates

Policy Documents
SQL Sentry

Advisory Conditions
Web Help Desk

Style Sheets
Resources

Customer Portal
Create individual user accounts for your team, manage your licenses, download your SolarWinds software, create and track support tickets, and more.

Academy
A one-stop-shop for world-class training for SolarWinds products through on-demand videos, and instructor-led classes. All SolarWinds Academy content is included with every software purchase.

Support
Get help when you need it from a world-class support team, available to assist with technical product issues 24 hours a day, seven days a week, 365 days a year.

Partner Portal
Accelerate SolarWinds Partners’ ability to drive digital and IT transformation for customers with powerful tools, resources, and increased profit potential.
Free Tools & Trials
Store

Web Help Desk (WHD)

Forum 12.8.3 HF3 Deployment

12.8.3 HF3 Deployment

james.kluza 3 months ago

Anyone deployed this hot fix yet? Given the success rate of previous iterations, sound off with progress on implementation.

Thanks

James

Top Replies

pabely 3 months ago in reply to james.kluza +2

Reproduced in my Lab system as well
james.kluza 3 months ago in reply to jplurker +2

This also appears to affect the Flagged tickets view as well.
step1_1 2 months ago +2

Question for solarwinds team: Have you ever tried to test your releases before publishing them?

Parents

jplurker 3 months ago

We are having issues with tickets "missing" in the "My Tickets" tab. The count number in the tab is accurate, but the number of objects displayed in the window does not match the number of open tickets. If you d a search for the assigned tech's tickets all of the teickets do show. My initial thought was it was different statuses but that does not seem to be the case as I can see all of our different types in the tickets that do show. I am working on some screenshots to demonstrate my finding.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
james.kluza 3 months ago in reply to jplurker

This also appears to affect the Flagged tickets view as well.
Cancel
Vote Up +2 Vote Down

Sign in to reply

Cancel

Reply

james.kluza 3 months ago in reply to jplurker

This also appears to affect the Flagged tickets view as well.
Cancel
Vote Up +2 Vote Down

Sign in to reply

Cancel

Children

jholzhey_bu 2 months ago in reply to james.kluza

Yes, flagged tickets not showing up under the Flagged Tickets tab, but it's not affecting all techs. I've founds it's affecting all NEWLY CREATED techs, and so far, only one existing tech (from before install).
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel

SolarWinds solutions are rooted in our deep connection to our user base in the THWACK^® online community. More than 200,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.