We generate quite a few tickets from the API. User creations are a big one but, recently we've been getting "0" for the ticket ID and it doesn't create the ticket.
This is what we get back from the script trying to send the tickets through the API.
ID DATE THREAD LEVEL LOGGER MESSAGE
122806308 2024-07-03 08:32:30.747 Thread-24 INFO com.bmnet.bmh.AssetTicket {"success":false,"message":"The ticketing system returned an error:\r\nThat's an error.\r\n"}
122806340 2024-07-03 08:34:01.843 Thread-24 INFO com.bmnet.bmh.AssetTicket {"success":false,"message":"The ticketing system returned an error:\r\nThat's an error.\r\n"}
Our programmer asked me to post this here. I know more information is going to be needed but, I don't know what, please let me know what's needed.
