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Web Help Desk (WHD)

Forum Power BI / SQL Reporting WHD

State Not Answered
Replies 3 replies
Subscribers 16 subscribers
Views 889 views
Users 0 members are here

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Power BI / SQL Reporting WHD

ld23mc over 1 year ago

Looking to get a Power BI Dashboard with data from our Helpdesk database, what I am finding is the priority type / alert levels is having an impact on the data being shown. One of the metrics we report on is tickets that need attention. I am hoping to get a SQL query setup to allow this but I feel I am over complicating it with the amount of conditional logic that would be going on. Does anyone have anything similar they can share?

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0 Peter_2022 11 months ago

We make extensive use of Request Type (Problem Type in SQL) and Status to sort our tickets. Most of our reporting is SSRS/PowerBI based but I believe our techs use the Dashboard widgets (based on shared queries) for their monitoring.

One recurring thing I have noticed is the presence of NULL in a lot of fields where one may expect a 0 or 1. We don't report on Priority Type or Alert Levels so I'm not familiar with those fields.
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0 Peter_2022 11 months ago

We make extensive use of Request Type (Problem Type in SQL) and Status to sort our tickets. Most of our reporting is SSRS/PowerBI based but I believe our techs use the Dashboard widgets (based on shared queries) for their monitoring.

One recurring thing I have noticed is the presence of NULL in a lot of fields where one may expect a 0 or 1. We don't report on Priority Type or Alert Levels so I'm not familiar with those fields.
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0 cchambersCAP 10 months ago in reply to Peter_2022

Have you ever tried using the API to pull data for reporting? We use the hosted version so I don't think I can get direct SQL access and wondered if (the notoriously deficient) API worked for reporting?

I'd also add the built-in dashboard is ok, but who decided that you can't sort a chart by date!?! It makes a number of reports less than useful.
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0 MFStinson 4 months ago in reply to Peter_2022

Would you be willing to share any sql query examples? I'm new to WHD (8 months) and have some sql experience but I'm struggling to pull data for what i need. For example I'm looking for trending of repeating issues for repeating requestor week over week.
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