WHD user authentication API not working as per documentation instructions.

We are receiving following error when testing API based authentication. Could you please review and let us know if there any issue with our testing or if we need to do something on the server to enable API connections to WHD. We are testing with a valid user (the same user can log in via UI)

PS C:\Windows\System32\WindowsPowerShell\v1.0> curl "">localhost/.../1
curl : The remote server returned an error: (401) Unauthorized.
At line:1 char:1
+ curl "localhost/.../1 ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidOperation: (System.Net.HttpWebRequest:HttpWebRequest) [Invoke-WebRequest], WebExc
eption
+ FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShell.Commands.InvokeWebRequestComman

PS C:\Windows\System32\WindowsPowerShell\v1.0> curl "">localhost/.../1
curl : The remote server returned an error: (401) Unauthorized.
At line:1 char:1
+ curl "localhost/.../1 ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidOperation: (System.Net.HttpWebRequest:HttpWebRequest) [Invoke-WebRequest], WebEx
ception
+ FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShell.Commands.InvokeWebRequestCommand

0 davbyrd 5 months ago
Thank you for posting. I've asked our Engineering dept to take a look for you.

We see that WHD server returned an error: (401) Unauthorized. This means the API request has not been completed because it lacks valid authentication credentials for the requested resource.

The credentials you are supplying in the API call must be problematic in some way.

Could you please list out your steps in detail so that we are able to replicate the problem?

As an FYI - Each request to the Web Help Desk REST API requires authentication. Which authentication methods are you using from the following 4?

Authenticating with username/password combination

Authenticating with the user (Tech) API key

Authenticating with the username and the application API key combination

Authenticating with a temporary session key

For more details. Please go through the page #7 of https://documentation.solarwinds.com/archive/pdf/whd/whdapiguide.pdf
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0 davbyrd 5 months ago in reply to davbyrd

I've also been advised that your support case 01616522 will be reopened and resolution handled there. Thank you for your patience!
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0 Avadhut.Deshpande 4 months ago in reply to davbyrd

@ srinipalle - Let me assure you that , Engineering is working on it and you will hear soon on the support case thread.
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