Create an additional group tab?

JustMe 9 months ago

Each Spring we get many new hire support tickets for seasonal employees and they overload our Group Tickets tab. This occurs again towards the end of summer when the seasonal help leaves. Is there a way to add multiple group tabs to the web help desk and assign these tickets to a separate group. We would also like to do this for long term projects where they would be on a separate tab.

We have experimented using flags and setting the main group to display flags at the bottom of the list. Any suggestions as I am new to WHD.

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0 pabely 9 months ago

Why not setup a Query for just your short term staff Tickets - here assuming these a specific Request Types

Then call that Saved Advance Query on demand?
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0 JustMe 9 months ago in reply to pabely

pabely

Is there are way to set a default Query on load or as a URL parameter? Using your approach and dating the tickets in the future may resolve our issue. I wrote a query to only show tickets today and before.
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0 pabely 9 months ago in reply to JustMe

You can try using the following URL https://servername/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/view?tab=group but I don't think it remembers the last one used.
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0 jhoag_gcsd 7 months ago in reply to JustMe

JustMe I use the "Dashboard" feature for the different teams I have. I create a Ticket Query and then send out instructions on how to add it as a "Dashboard" item. It's unfortunate that you can't push out dashboard items, but having a small team I have the luxury of helping anyone whom can't figure out how to add a widget to the dashboard. Hope this helps!
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0 jhoag_gcsd 7 months ago in reply to JustMe

JustMe I use the "Dashboard" feature for the different teams I have. I create a Ticket Query and then send out instructions on how to add it as a "Dashboard" item. It's unfortunate that you can't push out dashboard items, but having a small team I have the luxury of helping anyone whom can't figure out how to add a widget to the dashboard. Hope this helps!
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