I just want to make sure that I'm not missing something silly.
Is there not a way to search tickets by asset model?
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Heyitice.allegany , You can definitely search tickets based on asset details! In "Search Tickets", there's an "Advanced Search" option (see image below) that allows filtering by asset number, model, serial number, and custom fields.
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Heyitice.allegany , You can definitely search tickets based on asset details! In "Search Tickets", there's an "Advanced Search" option (see image below) that allows filtering by asset number, model, serial number, and custom fields.
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