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Web helpdesk portal fields

GanderSM

Hi

We are looking to hide the "Priority" field on the web portal, so that when users create a request, it uses the priority dictated and the user cannot change it. Is this possible, please?

 

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    Setup > Tickets > Options > Client Options > Client Priority Option = None

    "Client Priority Option
     Indicates if all Clients or only Client Admins (both Location and Department) are permitted to set the Priority level of their Tickets. Otherwise, new Tickets will be assigned the <b>Default Priority</b> setting.

    A setting of "All Clients" also enables the display of Ticket Priority in Client e-mail messages."

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  • 0

    Setup > Tickets > Options > Client Options > Client Priority Option = None

    "Client Priority Option
     Indicates if all Clients or only Client Admins (both Location and Department) are permitted to set the Priority level of their Tickets. Otherwise, new Tickets will be assigned the <b>Default Priority</b> setting.

    A setting of "All Clients" also enables the display of Ticket Priority in Client e-mail messages."

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