Remove inactive techs that have no tickets in WHD

Have WHD 12.7.12.  We have a drop down list of 26 techs listed but 2 techs are set to inactive actaully have 0 tickets ever. And we have 3 techs that left and they only have  6 or 7 tickets that are 3 years old and not relevant. We would like to remove these 2 or 5 techs from the search as it is taking up space in the drop down menu. We already have 9 techs that left with tickets that are set to inactive taking up space. Thanks

  • Prepending a lower case "z" to the inactive techs' last name, e.g. "zSmith", will drop them down the list, putting all the active techs above.  If you have active techs whose last name initial letter is "Z", use "zz" or "zzz".  It's not an uncommon practice used in cases like this, 

  • Cool suggestion!  But the approach is necessary because Web Help Desk is fraught with poor design and lack of forethought.  Software should be designed to accommodate for normal use situations.  My vote is that the software be amended in a way that doesn't cause us to need to resort to the "Use a Z" tactic, employed when systems weren't as sophisticated as they can be today.  A good programming team can make the behavior being described here happen in a flash...and would just have done so "out of the box".  Good software design recognizes users come and go...just like how the developers designed the "Contacts" module coming pre-designed with an active/inactive flag...which removes those contacts from searches.  The same could easily have been designed for tech accounts.  

  • I do similar with things like Locations which cause all sorts of issues if deleted and you forget related Action Rules might apply which then produces hundreds of errors once a single Location is deleted!

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