Remove inactive techs that have no tickets in WHD

Have WHD 12.7.12.  We have a drop down list of 26 techs listed but 2 techs are set to inactive actaully have 0 tickets ever. And we have 3 techs that left and they only have  6 or 7 tickets that are 3 years old and not relevant. We would like to remove these 2 or 5 techs from the search as it is taking up space in the drop down menu. We already have 9 techs that left with tickets that are set to inactive taking up space. Thanks

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  • Are you asking if there is a downside to deleting Techs?

  • I'm asking what the downside is of deleting techs?  What I've found is that you can't search for tickets for them anymore once you've deleted them.  So in terms of producing reports of past ticket history, you can't search for all tickets that XYZ tech acted on, because they won't be in the search drop-downs if you do that.  Maybe this is a minor issue, but for me it just shows how "unpolished" Web Help Desk is, in that there's nobody going around the product to say "Oh...yeah for this field, we don't need to show INACTIVE techs, but for THIS Field (search screens) it's important to show ACTIVE techs.

    Or as another idea...put a checkbox on the Search Screen that says "Show Inactive Techs" which would allow someone like me to still do reports easily for inactive employees, without muddying up the screen for others with a huge list of formerly employed techs.  Seems like a feature request for sure...I'll put that one in after I've seen the other many feature requests I've submitted get implemented.

    For now I simply put up with seeing inactive tech's in the drop downs even though I don't like it, because I'd rather not delete old tech accounts for the purposes of allowing me to do good reporting.

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  • I'm asking what the downside is of deleting techs?  What I've found is that you can't search for tickets for them anymore once you've deleted them.  So in terms of producing reports of past ticket history, you can't search for all tickets that XYZ tech acted on, because they won't be in the search drop-downs if you do that.  Maybe this is a minor issue, but for me it just shows how "unpolished" Web Help Desk is, in that there's nobody going around the product to say "Oh...yeah for this field, we don't need to show INACTIVE techs, but for THIS Field (search screens) it's important to show ACTIVE techs.

    Or as another idea...put a checkbox on the Search Screen that says "Show Inactive Techs" which would allow someone like me to still do reports easily for inactive employees, without muddying up the screen for others with a huge list of formerly employed techs.  Seems like a feature request for sure...I'll put that one in after I've seen the other many feature requests I've submitted get implemented.

    For now I simply put up with seeing inactive tech's in the drop downs even though I don't like it, because I'd rather not delete old tech accounts for the purposes of allowing me to do good reporting.

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