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Email not Recognized

Mboyle3

Hello-

I have a tech who's  receiving the follow message when trying to submit tickets.

“We're sorry, your e-mail address was not recognized by the help desk, so your request for support could not be submitted.

Service Desk”

I checked for duplicate accounts or inactive accounts and didn't find any. It seems to reassociate the account with the old client account, although the emails are different.

Any Idea's Please Advise. 

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  • 0

    If your email is not recognized, try these quick solutions:

    1. Double-check the email address for any typos.
    2. Ensure you're using the correct account (work vs. personal, etc.).
    3. Reset your password if you might have forgotten it, using the "Forgot Password" link.
    4. Clear browser cache or try logging in from a different browser or device.
    5. Contact support if the issue persists, as there may be an account-specific issue.

    These steps can often resolve common recognition problems quickly.

Reply
  • 0

    If your email is not recognized, try these quick solutions:

    1. Double-check the email address for any typos.
    2. Ensure you're using the correct account (work vs. personal, etc.).
    3. Reset your password if you might have forgotten it, using the "Forgot Password" link.
    4. Clear browser cache or try logging in from a different browser or device.
    5. Contact support if the issue persists, as there may be an account-specific issue.

    These steps can often resolve common recognition problems quickly.

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