Email not Recognized

As you say this is a Tech, do they have a linked Client record?

They have a client account but it seems to continually linking it to the tech account, which normally doesn't effect our users but this one in particular. 

Have you tried removing the Linked Client within their Tech record setup?

I just removed the linked client and will have the user give it another try, would deleting and recreating the tech account also be a possible solution. 

If your email is not recognized, try these quick solutions:

1. Double-check the email address for any typos.
2. Ensure you're using the correct account (work vs. personal, etc.).
3. Reset your password if you might have forgotten it, using the "Forgot Password" link.
4. Clear browser cache or try logging in from a different browser or device.
5. Contact support if the issue persists, as there may be an account-specific issue.

These steps can often resolve common recognition problems quickly.