Recently clients have reported they are not receiving notifications when they create a ticket or when a ticket is closed to their email account.
Is there a way we can confirm this notification setting is turned on from the client account.
Top Replies
-
Hello Mboyle3, When reviewing the applicable alerts has it been confirmed and tested that the correct email addresses are assigned to it? Can we confirm that the emails are not being blocked or put… -
Check Setup > E-Mail > Outgoing Mail Accounts > {Mailbox name} > E-Mail History Tab to see if WHD thinks it has sent the Mail -
If WHD thinks it was sent log in to the mail server and see if there is a record there of what happened. Client side are there rules in the mail client moving mail to a folder, getting picked up by spam…
Parents
-
Hello Mboyle3,
When reviewing the applicable alerts has it been confirmed and tested that the correct email addresses are assigned to it?
Can we confirm that the emails are not being blocked or put in to a SPAM / JUNK Folder?
> 3. SMTP Server: Settings need to be verified to work.
> Unlikely but are there any Time of Day restrictions set?
> Execution Settings: Is the recommend box checked?
We will look forward to your feedback with more details about the issue if needed after this review.
-