Clients not receiving email notifications

Recently clients have reported they are not receiving notifications when they create a ticket or when a ticket is closed to their email account.

Is there a way we can confirm this notification setting is turned on from the client account. 

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  • Hello Mboyle3,

    When reviewing the applicable alerts has it been confirmed and tested that the correct email addresses are assigned to it?

    Can we confirm that the emails are not being blocked or put in to a SPAM / JUNK Folder?

    > 3. SMTP Server: Settings need to be verified to work.

    > Unlikely but are there any Time of Day restrictions set?

    > Execution Settings: Is the recommend box checked?

    We will look forward to your feedback with more details about the issue if needed after this review.

Reply
  • Hello Mboyle3,

    When reviewing the applicable alerts has it been confirmed and tested that the correct email addresses are assigned to it?

    Can we confirm that the emails are not being blocked or put in to a SPAM / JUNK Folder?

    > 3. SMTP Server: Settings need to be verified to work.

    > Unlikely but are there any Time of Day restrictions set?

    > Execution Settings: Is the recommend box checked?

    We will look forward to your feedback with more details about the issue if needed after this review.

Children