What We're Working On for WHD (Updated: June 25 2024)
New Features / Enhancements
- Parent-Child Ticket Visual Indicators - Linked and Closed
- Set password complexity rule
Strengthening the Web Help Desk (WHD) Core
- Improvements in canned response and CAB modules
- Office 365 Oauth 2.0 modern authentication mechanism for outgoing email account configuration
- Security fixes
What We're Working On for WHD (Updated: September 18 2023)
New Features / Enhancements
More power to the Change Advisory Board (CAB) members with workflow improvements: We've removed the minimum approver setting, and now any CAB member can decline the request with an optional note.
The release also includes the following improvements to strengthen the Web Help Desk (WHD) Core
- Improvements to Out of Office based on your feedback.
- Making the Purchase Order tab easier to use.
- Security fixes.
What We're Working On for WHD (Updated: April 6 2023)
Strengthening the WHD Core (Issues fixed – Release 3rd week of April)
- Improved WMI utility for assets discovered
- Error when adding an "Apostrophe (')" to the username
- Error in parsing multiple YouTube URLs in FAQs
New Features /Enhancements
- Out of Office Configuration for Technicians / Admins
- @ Mention feature to improve collaboration between the technicians
- Calendar integration for reminders
Discovery Support
- For latest version of NPM, NCM, SAM and LANsweeper and Mac OS 12
