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Verb "ScheduleListResources" only works for few hours after agent installation

Vinx over 4 years ago

Hello,
The powershell verb "Orion.Nodes/ScheduleListResources" to list ressources for an agent does not always work
http://solarwinds.github.io/OrionSDK/2020.2/schema/Orion.Nodes.html#schedulelistresources

1- ScheduleListResources to obtain a taskid
2- GetScheduledListResourcesStatus on this taskid : will stay in 'unknown" forever

It only works a few hours after the installation of the agent, but after that, it will never works.

PS E:\Local\Solarwinds> $result = Invoke-SwisVerb $swis "orion.nodes" "ScheduleListResources" 3178
PS E:\Local\Solarwinds> $result
xmlns #text
----- -----
http://schemas.datacontract.org/2004/07/SolarWinds.InformationService.Contract 34211f82-563a-4f0d-8...

PS E:\Local\Solarwinds> Invoke-SwisVerb $swis "orion.nodes" "GetScheduledListResourcesStatus" @($result.'#text', 3178)
xmlns #text
----- -----
http://schemas.datacontract.org/2004/07/SolarWinds.InformationService.Contract Unknown

I have tested and reproduced this problem for month and on thousands of agents (4500)

Maybe it's a plugin or update or something else which arrive and block the good execution of "ScheduleListResources"

I need to rediscover resources for ~500 agents, and it does not work. Solarwinds "support" does not support this

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0 tony.johnson over 4 years ago

Can you share a fresh collection of Orion Diagnostics and Agent Diagnostics privately with me?
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0 Vinx over 4 years ago in reply to tony.johnson

Hi Tony,
Sure !
I will provide you logs for a linux and a windows agent
For solarwinds servers, main server is enough or do you need logs from APE where node is polled too ?
thanks
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0 Vinx over 4 years ago in reply to tony.johnson

Hi Tony,
Sure !
I will provide you logs for a linux and a windows agent
For solarwinds servers, main server is enough or do you need logs from APE where node is polled too ?
thanks
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0 tony.johnson over 4 years ago in reply to Vinx

Are you able to list resources of the affcted nodes through the web console?
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0 Vinx over 4 years ago in reply to tony.johnson

Yes, it's only through powershell verb
I can see on target agent logs that when i used the ScheduleListResources, the discovery is correctly launched on it (linux/windows), but the job id still stay on a "unknown state" ad vitam aeternam
$nodeid = 5346

$result = Invoke-SwisVerb $swis "orion.nodes" "ScheduleListResources" $nodeid
PS E:\Local\Solarwinds> $result

xmlns #text
----- -----
http://schemas.datacontract.org/2004/07/SolarWinds.InformationService.Contract 3a5e81df-19f6-4bc0-a657-0f2b3fad1140

PS E:\Local\Solarwinds> Invoke-SwisVerb $swis "orion.nodes" "GetScheduledListResourcesStatus" @($result.'#text', $nodeid)
xmlns #text
----- -----
http://schemas.datacontract.org/2004/07/SolarWinds.InformationService.Contract Unknown
[20 minutes later]
PS E:\Local\Solarwinds> Invoke-SwisVerb $swis "orion.nodes" "GetScheduledListResourcesStatus" @($result.'#text', $nodeid)
xmlns #text
----- -----
http://schemas.datacontract.org/2004/07/SolarWinds.InformationService.Contract Unknown
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0 Vinx over 4 years ago in reply to tony.johnson

Hello Tony,
Do you have some news ?
If you need logs or webex, feel free to ask
thanks
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0 tony.johnson over 4 years ago in reply to Vinx

I have not been able to reproduce this across multiple labs, it may warrant opening a support case. If you could share the case number with me when available.
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0 Vinx over 4 years ago in reply to tony.johnson

I have opened a support case (00583575), but the support said that they don't cover that ! If I open again a ticket, you will be able to support it ?
it's a real big problem to us, because we are unable to automate resources discovery (we plan to have 11k agents).
In your lab, did you try to use this verb on an old installed agent ? Or just on freshly installed agent ?
Thanks
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