Is there a way to integrate alerts with Cherwell ITSM to convert it into a ticket and get incident number in return?
You will likely need to script it and have the alert call the script. The script connects to Cherwell, opens the INC, returns the number, and then stamps that back into the alert notes.
Jake, thanks for your reply.
Is that script available for forum or is this something i need to work with you further to get it done ( if at all you have time)
@SureshDV Did you find a way to integrate this with SolarWinds and Cherwell.
Does Cherwell accept Json posts? We are going to be doing that with TOPdesk.. Edited - Yeap from what I can see from doing a search Cherwell supports Webhooks, so you will be able to this action:and provide the inforamtion at a guess it will be Json, so it will be something like this:{"device": "${N=SwisEntity;M=Caption}","ip": "${N=SwisEntity;M=IP_Address}", "location": "${N=SwisEntity;M=CustomProperties.SiteName}", "postcode": "${N=SwisEntity;M=CustomProperties.Address_PostCode}", "vendor": "${N=SwisEntity;M=Vendor}", "model": "${N=SwisEntity;M=MachineType}", "datetime": "${N=Alerting;M=AlertTriggerTime;F=DateTime}","serial" :"${N=SwisEntity;M=CustomProperties.SerialNumber}"}
Cherwell does accept the API Post method call with JSON template, When i test on solarwinds its giving the authentication error as Cherwell is accepting "API Key + Login credential"
Something i'm missing at Body of Post request how to call API Key or Authentication.
@mesverrum
Is SolarWinds has the capability to store the Access token and Refresh token once API call returned and use them as variables to establish the connection.
Create a custom property and populate it with the integration key. Take a look at the PagerDuty integration setup for reference to this, https://www.pagerduty.com/docs/guides/solarwinds-integration-guide/.
