Open for Voting

Seperate Categories for Incidents vs Service Requests

Have a flag in the category section; if a category can be viewed when submitting an Incident or Service Request. Choose to have it available in both, one or the other.

Our organization has more than just IT utilizing the system while trying to make the experience for the end-user as easy as possible. Strategic wording to be specific, but at the same time, broad to limit the number of categories is needed.