Customer having below concern:
(how can they change the label of a ticket to indicate if it is an incident or a Service Request/SR)
As per the Customer:
"Rename the labels:
I need to rename some labels in the service desk. How can I do that.
-I see all the tickets show up on the Incident page. All requests and Incidents. So, when I raise a request the notification which is sent is an Incident has created but actually it is a service request.
-So, I need to change the notification to tickets and also on the portal to show the tickets as tickets. If you see the screenshot below. (PFA Screenshot) Everywhere it is showed as incident.
If you see the this is a SR which is to the right it gives me an option to convert to Incident.
The highlighted Ticket Number shows it is Incident#89 where in real, this is a SR. "
