Begin ticket numbers with INC or REQ: Status History

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  • Open for Voting

    While we don't have plans to add a variable like INC or CHG to the records, we have plans for you to have custom menu layouts which will allow you to better separate the incident and service requests. We also are planning on allowing you to change the name of records from something like Incidents to Cases or anything you would like.

    Currently, you can separate incidents and service requests out by using a custom view and by the book icon next to the title. 

  • Open for Voting

    No note was provided with this status update.