Open for Voting

While we don't have plans to add a variable like INC or CHG to the records, we have plans for you to have custom menu layouts which will allow you to better separate the incident and service requests. We also are planning on allowing you to change the name of records from something like Incidents to Cases or anything you would like.

Currently, you can separate incidents and service requests out by using a custom view and by the book icon next to the title. 

Begin ticket numbers with INC or REQ

To better identify a true incident versus a service request I would like to request the ability to create tickets starting with INC00000 for incidents and REQ000000 for requests. This would allow for quicker identification of incidents vs requests.