Hi - we have longer term plans to enhance the task management area within the application and that will include the ability to have multiple states for tasks. This will allow your agents to move the task from something like New to In progress, etc. With this work, we will also be looking into the best way to allow your agents to pull a task from resolved/complete to active again and or restart the process.
Ability to reactivate a service request task.: Status History
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Open for Voting
Hi - we have longer term plans to enhance the task management area within the application and that will include the ability to have multiple states for tasks. This will allow your agents to move the task from something like New to In progress, etc. With this work, we will also be looking into the best way to allow your agents to pull a task from resolved/complete to active again. We hope to start this work this year.
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Open for Voting
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THWACK
