Ability to reactivate a service request task.: Status History

Below is the history of changes to this idea's status. Return to the idea.

  • On the Roadmap

    Hi - we have longer term plans to enhance the task management area within the application and that will include the ability to have multiple states for tasks. This will allow your agents to move the task from something like New to In progress, etc. With this work, we will also be looking into the best way to allow your agents to pull a task from resolved/complete to active again and or restart the process. 

  • Open for Voting

    Hi - we have longer term plans to enhance the task management area within the application and that will include the ability to have multiple states for tasks. This will allow your agents to move the task from something like New to In progress, etc. With this work, we will also be looking into the best way to allow your agents to pull a task from resolved/complete to active again. We hope to start this work this year. 

  • Open for Voting

    No note was provided with this status update.

  • Open for Voting

    No note was provided with this status update.

    THWACK
    THWACK