Community
Community

Find all you need to begin your THWACK journey, including documentation, missions, blogs, community groups, events, and media.
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Events

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↪ 2024: On Demand

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Products
Products

Find the best place to learn and ask questions about your SolarWinds products.
Observability

Observability Solutions

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SolarWinds Platform
Network Management

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ipMonitor
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Database Management

Database Performance Analyzer

SQL Sentry

Database Performance Monitor

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Task Factory
Content Exchange
Content Exchange

Find downloadable files and templates other users have built and found useful to share with others.
SolarWinds Platform

Alerts

Custom HTML

Custom Queries

Modern Dashboards

Reports

Scripts
Server & Application Monitor

API Pollers

Application Monitor Templates
Database Performance Analyzer

Custom Alerts

Custom Metrics

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Server Configuration Monitor

Policies

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Device Templates

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Policy Documents
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Web Help Desk

Style Sheets
Resources

Customer Portal
Create individual user accounts for your team, manage your licenses, download your SolarWinds software, create and track support tickets, and more.

Academy
A one-stop-shop for world-class training for SolarWinds products through on-demand videos, and instructor-led classes. All SolarWinds Academy content is included with every software purchase.

Support
Get help when you need it from a world-class support team, available to assist with technical product issues 24 hours a day, seven days a week, 365 days a year.

Partner Portal
Accelerate SolarWinds Partners’ ability to drive digital and IT transformation for customers with powerful tools, resources, and increased profit potential.
Free Tools & Trials
Store

SolarWinds Service Desk (SWSD)

Feature Requests

Newest Feature Requests

Bulk Download of Attachments in Service Requests

aaronnixx
- Open for Voting on 20 Jun 2025
- Not categorized
- 0 Comments
- 20 Jun 2025 5:52 PM
Live Updates while using Fullscreen Dashboard within SWSD

FrankHere
- Open for Voting on 16 Jun 2025
- Not categorized
- 0 Comments
- 16 Jun 2025 9:05 PM
Custom Form for Change Catalog

pikapp33
- Open for Voting on 11 Jun 2025
- Customizations
- 0 Comments
- 11 Jun 2025 6:54 PM
Manufacturer Field Mandatory/Required Customization

mvanslambrouck
- Open for Voting on 11 Jun 2025
- Not categorized
- 0 Comments
- 11 Jun 2025 3:45 PM
Asset ID Auto Generated Parameter Customization

mvanslambrouck
- Open for Voting on 11 Jun 2025
- Not categorized
- 0 Comments
- 11 Jun 2025 3:41 PM

Top Voted Feature Requests

Service Desk Dark Mode

nickbarnhiser
- What We're Working On on 12 Mar 2025
- Not categorized
- 17 Comments
- 29 Jun 2021 4:59 PM
Ability to reactivate a service request task.

cdow2011
- What We're Working On on 9 Jan 2025
- Not categorized
- 6 Comments
- 15 Jun 2020 4:10 PM
Automated reminders for approval requests

CMuston
- What We're Working On on 14 Feb 2025
- Not categorized
- 9 Comments
- 10 Mar 2023 4:53 PM
Begin ticket numbers with INC or REQ

Oserrano
- Open for Voting on 1 Jun 2022
- Not categorized
- 15 Comments
- 22 Apr 2021 5:08 PM
Ability to create a View All - Incidents & Tasks

lholtorf
- Future Consideration on 9 Dec 2022
- Not categorized
- 25 Comments
- 11 Jun 2021 4:29 PM

SolarWinds solutions are rooted in our deep connection to our user base in the THWACK^® online community. More than 200,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.