Greetings SWSD Users,
Our management team is asking to configure SWSD so that IT liasons from different departments can view a dashboard that pertains to that department's ticket status, etc. Is that possible, and if so, what permissions are required for that? We created a custom role called "Dashboard Users", but have yet to determine what permissions accomplish what is needed to achieve our goal.
Thank you for taking some of your valuable time to respond and/or read this question!
Hi trstinson
The user should be an administrator or a Service Agent to view any created or shared dashboard who will need a license to assign with.
The user role can be created with a clone of the Service agent role.
Give permission Read - Incident
Scope - Department - select the department name
Remove all other restrictions and permissions
Create custom user roles for all departments separately.
Assign the user role for the selected users
Create the Dashboard as an administrator
Share the Dashboard with role-assigned users according to their department.
Impersonate the user as an administrator
Navigate to the Dashboard section change the view to the newly shared dashboard and set it as the default dashboard view.
Hope This answer will be helpful 
Erash83
Hi trstinson
The user should be an administrator or a Service Agent to view any created or shared dashboard who will need a license to assign with.
The user role can be created with a clone of the Service agent role.
Give permission Read - Incident
Scope - Department - select the department name
Remove all other restrictions and permissions
Create custom user roles for all departments separately.
Assign the user role for the selected users
Create the Dashboard as an administrator
Share the Dashboard with role-assigned users according to their department.
Impersonate the user as an administrator
Navigate to the Dashboard section change the view to the newly shared dashboard and set it as the default dashboard view.
Hope This answer will be helpful
Erash83
