Where is the send email of every ticket to the SWSD owner?

Question

Hi 
 I somehow turned on a setting in SWSD where it emailed a copy of every ticket received to me. I think it was linked to me being the owner of the Service Desk. 
 I am now handing over control of the Service Desk to someone new, and even though I have changed him to the new owner, I am still receiving the emails. 
 Does anyone know where I can change this setting?

michael.clark · Accepted Answer

You probably have this setting in Setup > Global Settings > Service Desk > Categories > Default Notification for All New Incidents. I would check that setting and turn off or change the user.

alexiahejnicki · Answer

There are many email settings, but none that I know of to send an email of every ticket created to the SWSD owner. My first thought is to check the Default Assignee and Notifications area under Categories (Setup > Service Desk > Categories). If you aren't managing ticket assignment through categories, the default notification for all new incident setting might be the email in question.

Where is the send email of every ticket to the SWSD owner?

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