Is there a way to display linked assets to incident requests ?

I was wondering the same thing.  We do a lot of device repairs, so it would be helpful to see which incidents have attached assets and which do not.

Howdy both!

We don't have any intentions to automatically attach a device to a ticket that is submitted by a user.(an incident submitted by the Orion/HCO integration is different, it will!)

Instead, we want to make it easy for you to do that, based on our suggestion or making it available to the submitter to specify. Why? Well... just because I submitted the ticket from my computer, what if my issue is with a cloud app I'm having trouble accessing. If it auto attached my asset to the ticket, and this repeated for all tickets, now all our assets have a lot of dirty data to sift through in order to identify "what work did I actually do on this device?"

So again, it should be easy and intuitive for you or a submitter to add the device to the ticket. There are two ways then:

• Any requester who is listed as the owner of an asset can attach that asset to a ticket via the portal
• Suggestions for and related configuration items

I hope this helps! Feel free to keep this discussion going.

I was just hoping to be able to see the asset that is attached to an incident in the Incident View on my home page.  I am unable to add it as a column, or any other way.  Is there a way to see attached assets when in the Service Desk module?  

Ahh apologies!

That's easy. Take a look.

D'OH!!!!  Thanks so much!  Can't believe I missed that.  I think I was looking for Configuration Item or Attached.

Gotta love an easy win!

Gotta love an easy win!