Is it possible to automatically update custom fields in an service catalog item using external API or database?

Looking for a way to keep our service catalog item fields up-to-date with the most current data without manually updating the data. Doing this manually does not ensure that the user who completes the catalog item has the most updated info and may cause issues.

In Google Forms, I can pull data for each field from an external sheet/database when the form is opened by a user. Unless I have looked over this option in SWSD, it doesn't appear to be there.

Does anyone know of a solution to achieve what I am looking to do? Can this be accomplished using a modified version of the hardware inventory module?

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  • Hi , we are currently working on an API that will allow you to update the values in the custom fields that live in Setup - Service Desk - Custom Fields. This would give you the ability to update those fields that are being used on service catalog items and make sure they are always up to date. I'll try and remember to loop back here and update you when it is released but we will make sure its included in our Newsroom announcement and release notes when released.

    Thanks!

    -Joey Brown

    Senior Product Manager

Reply
  • Hi , we are currently working on an API that will allow you to update the values in the custom fields that live in Setup - Service Desk - Custom Fields. This would give you the ability to update those fields that are being used on service catalog items and make sure they are always up to date. I'll try and remember to loop back here and update you when it is released but we will make sure its included in our Newsroom announcement and release notes when released.

    Thanks!

    -Joey Brown

    Senior Product Manager

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