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Provisioning error

Hello all. My service desk is not provisioning new users when a new user is updated in Azure AD. In the log files it shows the Status is Failure. When you click on it to show the Provisioning log detail you see Description is "Failed to create User '' in Samanage." When I click on Troubleshooting & Recommendations at the top the error message says "The provided role value Requester is not valid. This operation was retried....."

I can't find anything that will correct this problem. Any help will be appreciated.