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Service Desk (Samanage) | AzureAD User Provisioning

I have been working on setting up the AzureAD provisioning for Solar Winds (ref). It appears to be updating users correctly, but it will not create a new user. I keep receiving an error "AzureActiveDirectoryRolesExpectedInComplexFormat". The role mapping is entered exactly as specified in the instruction docs, and I am even unable to change the mapping (it keeps reverting back to default). Does anyone know if there's a resolution to this so I can create users in my Solar Winds tenant?

Similarly, I am also trying to update some custom fields, but have been unable to do that. Is this possible via the AzureAD provisioning functionality?