auto assign to incidents based on keywords to email a solution
auto assign to incidents based on keywords to email a solution
Hi ITSM, this seems more like a feature request which would go into our feature request area. Either way, you'll be glad to hear that we are working on this now. Our goal is to allow automations to auto attach/replace runbooks on incidents so you can have the runbook waiting for the agent when they go to work the incident.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 200,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.